Refund Policy

1. Introduction

Thank you for choosing Big J Web Design. We are committed to providing quality services to meet your needs. Please read our Refund Policy carefully to understand the conditions under which refunds are provided.

2. Full Refund

Customers are entitled to a full refund if they cancel their purchase within the first three days, provided that work has not commenced after confirmation.

3. Partial Refund

If a customer cancels their purchase after work has commenced post-confirmation, a partial refund will be provided. The refund amount will be the total amount paid by the customer minus a 20% fee to cover the work already commenced and administrative costs.

4. No Refund

No refunds will be provided for cancellations made after the completion of the service or after the delivery of the final product, except in cases where the delivered product or service does not match the agreed-upon specifications.

5. Requesting a Refund

To request a refund, please contact us at support@bigjwebdesign.com with your order number and a detailed explanation of your reason for requesting a refund. Refund requests will be evaluated on a case-by-case basis, and we reserve the right to deny refund requests in cases of abuse of our refund policy.

6. Processing Refunds

Approved refunds will be processed within a reasonable time, typically within 7-10 business days, and will be credited to the original method of payment.

7. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes to this policy will be posted on our website. It is your responsibility to review our Refund Policy regularly to stay informed about any modifications.

8. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at support@bigjwebdesign.com.